Business Process Management, Second Edition: Practical Guidelines to Successful Implementations

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Binding: Paperback Dewey Decimal Number: 658.4063 EAN: 9780750686563 ISBN: 0750686561 Label: Butterworth-Heinemann Manufacturer: Butterworth-Heinemann Number Of Items: 1 Number Of Pages: 504 Publication Date: 2008-03-07 Publisher: Butterworth-Heinemann Studio: Butterworth-Heinemann
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Editorial Reviews: Business Process Management: Practical Guidelines to Successful Implementations provides organizational leadership with an understanding of Business Process Management and its benefits to an organization. This is an easy-to-use, easy-to-read guide that provides a practical framework, complete with a set of tools and techniques, to successfully implement Business Process Management projects. In addition, it features vital organizational perspectives that not only provide an overall view of BPM and the move towards a process-centric organization, but also reveal how to embed BPM within an organization to ensure a continuous business process improvement culture. * A proven step-by-step framework for the Business Process Management practitioner * Features practical tools, explanations, guidance and over 50 case studies to illustrate best practice * New edition includes checklists of all phases & steps, summaries of tools per phase, and an overview of business process trends
Spotlight customer reviews: Customer Rating: Summary: An Important Addition to your BPM Bookshelf Comment: Overall, this is a very good process management book. As a consultant and BPM trainer, I often recommend this book to my classes. It provides a newcomer to Business Process Management a structured "how to" approach for applying Business Process Improvement step-by-step. The first 18 chapters (there are 28) are great. The first 10-12 chapters are essential for both experienced and inexperienced BPM analysts. These chapters should be read carefully and re-read many times. The only reason that I didn't give this book 5 stars, is because some of the business examples could be better and there is a lot of "fluff" writing in the middle chapters that could have been condensed and made this book more readable. But don't get me wrong; this book is well worth the money and I refer to it often. It is definitely a "must buy"... Customer Rating: Summary: Mandatory Reading (If you have just one BPM book this is it) Comment: If you are seeking guidance on what corporation need to do to become process centric, this is the leading book on the topic. I am on the OMG OCEB committee and we are writing OMG's certification exam for Business Process Experts. While this book was not cited on the fundamental exam, it certainally will be cited in the intermediate and advanced exam. Many on the committee recognize the contribution of this amazing book. In my work with OCEB I have read just about every BPM book listed on Amazon. and this is the best, by far. The book is well written, well organized, beautifully produced and the discussions are authoritative. Customer Rating: Summary: Comprehensive Comment: A valuable textbook on the subject. Worthwhile permanent addition to my professional library. Increased my SME and useful in my consulting practice. Customer Rating: Summary: This book is excellent! Comment: If you get any significant responsibility for the management and success of any project having to do with BPM, then this book is a must. It is very practical and it denotes immediately the vast experience and unselfishness of the authors who share precious fruits of their practice. I would like to use this space that Amazon gives us to thank wholeheartedly John Jeston and Johan Nelis for this jewel of technical literature. Customer Rating: Summary: Useful Read Comment: This is a valuable book for beginners and intermediates. Its detail as expected in any book is moderate. Learning the true methodologies of BPM requires experience and additional reading. This book however does serve as a useful tool in understanding BPM and its mehtodologies as well as standardising a roll out. More Reviews